Insurance Front Desk & Customer Care Specialist

Timothy-Tinaza---State-Farm-Agent; Montrose (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

State Farm is seeking a Receptionist to join our team in Colorado. The role focuses on greeting customers, managing appointments, and handling inquiries while maintaining accurate customer records in our CRM system.

The ideal candidate is organized, customer-focused, and capable of engaging in sales conversations to offer insurance options. This position supports a positive, productive office environment and contributes to team success.

Qualifications

• Experience as a receptionist or in customer service.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Comfortable with sales conversations.
• Basic computer skills including CRM and MS Office.

Responsibilities

• Greet customers in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

State Farm is seeking a Receptionist to join our team in Colorado. The role focuses on greeting customers, managing appointments, and handling inquiries while maintaining accurate customer records in our CRM system.

The ideal candidate is organized, customer-focused, and capable of engaging in sales conversations to offer insurance options. This position supports a positive, productive office environment and contributes to team success.