Insurance Office Front Desk & Customer Care Specialist

Dennis Hurst - State Farm Agent; Norfolk (VA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Dennis Hurst - State Farm Agent is seeking a friendly receptionist to greet customers in person and over the phone, manage appointments, and maintain office communications. The role emphasizes customer service and organized administration in a fast-paced environment.

Candidates should have experience in reception or customer service, strong communication, multitasking abilities, and comfort with sales conversations.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Dennis Hurst - State Farm Agent is seeking a friendly receptionist to greet customers in person and over the phone, manage appointments, and maintain office communications. The role emphasizes customer service and organized administration in a fast-paced environment.

Candidates should have experience in reception or customer service, strong communication, multitasking abilities, and comfort with sales conversations.