Receptionist - State Farm Agent Team Member

State Farm; Stow (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

State Farm Coyne Insurance Agency seeks a Front Desk Office Receptionist to greet visitors, answer calls, and coordinate appointments in a fast-paced insurance office. You will assist with inquiries, maintain customer records, and support daily administrative tasks.

The role emphasizes strong communication, organizational skills, and a proactive approach to identifying opportunities to help customers with insurance options.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Highly organized with good multitasking abilities.
• Comfortable engaging in sales conversations and identifying opportunities.

Responsibilities

• Greet customers in person and over the phone and direct to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to discuss insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• 401(k)
• Competitive salary
• Paid time off

ROLE DESCRIPTION:
State Farm Coyne Insurance Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Front Desk Office Receptionist.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.