Insurance Customer Success & Growth Advisor

Matthew Sanderson - State Farm Agent; Virginia Beach (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Signing bonus

Paid time off

Vision insurance

401(k)

401(k) matching

Performance bonus

Advancement opportunities

Job summary

Matthew Sanderso, State Farm Agent, is seeking a Customer Relations Representative to deliver exceptional client experiences, resolve inquiries, and coordinate with agency team members to support community needs.

The ideal candidate is customer-focused and sales-minded, with strong communication and problem-solving skills. This role offers advancement opportunities, signing bonus, paid time off, and health benefits as part of a growing agency.

Qualifications

• Dedicated to customer service and able to follow up with customers as needed.
• Excellent communication to assist customers and coordinate with agency team members.
• Ability to obtain the required insurance licenses.
• Proactive in problem-solving and anticipating customer needs.
• Strong interpersonal skills and empathy for clients in a community setting.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Customer communication

Communication skills

Problem solving

Licensing

Job description

Matthew Sanderso, State Farm Agent, is seeking a Customer Relations Representative to deliver exceptional client experiences, resolve inquiries, and coordinate with agency team members to support community needs.

The ideal candidate is customer-focused and sales-minded, with strong communication and problem-solving skills. This role offers advancement opportunities, signing bonus, paid time off, and health benefits as part of a growing agency.