Insurance Customer Success Pro | Growth & Commission-Eligible

Talentify; Crozet (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Job summary

Lauren W Morris, State Farm is seeking a Customer Service Representative to deliver exceptional client experiences and support community members with insurance inquiries. You will build relationships, respond to questions, and coordinate with the team to resolve issues.

This role emphasizes empathy, proactive problem-solving, and growth opportunities within the agency; base pay with commission/bonus, and benefits such as health insurance and PTO.

Qualifications

• Dedicated to customer service
• Relate to customers and anticipate needs
• Excellent communication to assist customers and coordinate with team
• Proactive in problem-solving

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Problem-solving

Empathy

Job description

Lauren W Morris, State Farm is seeking a Customer Service Representative to deliver exceptional client experiences and support community members with insurance inquiries. You will build relationships, respond to questions, and coordinate with the team to resolve issues.

This role emphasizes empathy, proactive problem-solving, and growth opportunities within the agency; base pay with commission/bonus, and benefits such as health insurance and PTO.