Customer Success & Retention Specialist

Matthew Inama - State Farm Agent; Colorado Springs (CO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Salary Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Matthew Inama - State Farm Agent in Colorado Springs seeks a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with the team, and help anticipate community needs you support.

We anticipate growth opportunities for driven, sales-minded candidates, with a focus on customer service and empathy. Training and development are available to advance within the agency.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem solving

Customer service experience

Job description

Matthew Inama - State Farm Agent in Colorado Springs seeks a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with the team, and help anticipate community needs you support.

We anticipate growth opportunities for driven, sales-minded candidates, with a focus on customer service and empathy. Training and development are available to advance within the agency.