Insurance Customer Service Specialist – Growth

Davis-Insurance-Inc; Bowling Green (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Retirement Plan

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Davis Insurance Inc. in Bowling Green, Kentucky is seeking a Customer Service Representative to be the friendly voice for clients, providing information on policies, coverage options, and claims processes.

You will handle inquiries, process changes, and support renewals in a collaborative, community-focused office. The role emphasizes excellent communication, organizational skills, and a proactive, helpful attitude to ensure every client interaction is positive and reassuring.

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• Previous customer service experience, preferably in insurance.
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and relevant software.
• A positive attitude and genuine desire to help others.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor.
• Provide information about insurance policies, coverage options, and claims processes.
• Assist customers with policy changes, updates, and renewals.
• Process new insurance applications and policy endorsements accurately.
• Handle customer complaints and concerns professionally, seeking timely resolutions.
• Maintain accurate customer records and documentation.
• Collaborate with the sales team to ensure seamless customer transitions.

Skills

Customer service

Excellent communication

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Davis Insurance Inc. in Bowling Green, Kentucky is seeking a Customer Service Representative to be the friendly voice for clients, providing information on policies, coverage options, and claims processes.

You will handle inquiries, process changes, and support renewals in a collaborative, community-focused office. The role emphasizes excellent communication, organizational skills, and a proactive, helpful attitude to ensure every client interaction is positive and reassuring.