Insurance Customer Care Specialist — Growth Path

State Farm Mutual Automobile Insurance Company; Ashland (KY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm agency in Ashland, Kentucky seeks a Customer Service Representative to deliver exceptional support for policyholders. You will respond to inquiries, share policy information, assist with changes, and help process claims while keeping precise records and delivering friendly service.

We value clear communication, attention to detail, and multitasking ability. Prior customer service experience is preferred, with growth opportunities within a driven, community-focused team.

Qualifications

• Effective communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

State Farm agency in Ashland, Kentucky seeks a Customer Service Representative to deliver exceptional support for policyholders. You will respond to inquiries, share policy information, assist with changes, and help process claims while keeping precise records and delivering friendly service.

We value clear communication, attention to detail, and multitasking ability. Prior customer service experience is preferred, with growth opportunities within a driven, community-focused team.