Insurance Customer Care Specialist — Growth & Benefits

Chenault & Hoge; Frankfort (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Chenault & Hoge in Frankfort, Kentucky, is seeking a Customer Service Representative to maintain solid customer relationships and handle inquiries with professionalism. The role involves service to clients, troubleshooting issues, and collaboration with team members.

Ideal candidates will demonstrate strong customer focus, excellent time management, and proficiency with technology. The company offers benefits including health insurance and opportunities for professional development.

Qualifications

• Strong customer focus with excellent phone manner and communication skills.
• Ability to handle difficult situations and solve complex problems effectively.
• Proficient with technology, including agency management systems and rating tools.

Responsibilities

• Provide service related to updating policies and providing quotes.
• Answer customer calls regarding new or existing insurance policies.
• Resolve product or service issues and follow up to ensure resolution.
• Collaborate with team members and mentor staff.

Skills

Strong customer focus

Excellent phone manner

Written and verbal communication skills

Attention to detail

Time management skills

Technology proficiency

Job description

Chenault & Hoge in Frankfort, Kentucky, is seeking a Customer Service Representative to maintain solid customer relationships and handle inquiries with professionalism. The role involves service to clients, troubleshooting issues, and collaboration with team members.

Ideal candidates will demonstrate strong customer focus, excellent time management, and proficiency with technology. The company offers benefits including health insurance and opportunities for professional development.