Customer Growth & Service Specialist (Insurance)

State Farm Agent; Louisville (KY); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Group Life Insurance Benefits

Salary plus commission/bonus

Paid time off (vacation and personal/s

sick days)

Commission plus bonus

Valuable experience

Growth potential/Opportunity for ADV

Job summary

State Farm Agent in Louisville, KY is seeking a Customer Relations Representative to join the team. The role focuses on building lasting customer relationships through value-based conversations, providing top-notch service, and driving growth with a sales-oriented mindset.

Responsibilities include handling inquiries about insurance options, guiding customers through policy changes and claims, and delivering a consistent, high-quality customer experience in a fast-paced environment.

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• People-oriented and able to multi-task.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service incl. inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Job description

State Farm Agent in Louisville, KY is seeking a Customer Relations Representative to join the team. The role focuses on building lasting customer relationships through value-based conversations, providing top-notch service, and driving growth with a sales-oriented mindset.

Responsibilities include handling inquiries about insurance options, guiding customers through policy changes and claims, and delivering a consistent, high-quality customer experience in a fast-paced environment.