Dark Insurance Seeks CSR

Alabama Independent Insurance Agents, Inc.; Alabama; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Alabama Independent Insurance Agents, Inc. is seeking a full-time Customer Service Representative in Alabama to act as a liaison for customer accounts, ensuring excellent service and high customer satisfaction. Responsibilities include managing calls, resolving complaints, and maintaining records. Ideal candidates have proven support experience, strong communication skills, and an Insurance Property and Casualty License. Benefits include 401(k), health insurance, and paid time off.

Qualifications

• 1 year of customer service experience required.
• Ability to adapt to different customer characters.
• License needed: Insurance Property and Casualty License.

Responsibilities

• Manage incoming calls and customer inquiries.
• Build relationships with customer accounts.
• Provide accurate information using proper tools.
• Handle complaints and follow up for resolution.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Familiarity with CRM systems

Excellent communication skills

Ability to multi-task

Education

High school degree

Job description

We are looking for a customer‑oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem‑solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over‑achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi‑task, prioritize, and manage time effectively
• High school degree

Job Type

Full‑time

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Experience

• Customer service: 1 year (Required)

License/Certification

• Insurance Property and Casualty License (Required)