Bilingual Customer Service Rep

Express Employment Professionals - Cincinnati East; Gautier (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a motivated Bilingual Customer Service Representative to join our team in a fast-paced environment.

The role requires fluency in English and Spanish, 1+ year of customer service experience, and strong communication skills. You will handle calls, emails, and chats, document interactions in the CRM, and help customers with policies, billing, and claims status.

Qualifications

• Fluency in English and Spanish, both written and verbal.
• High school diploma or equivalent required.
• 1+ years of customer service experience preferred.
• Strong communication and problem-solving skills.
• Proficient with computers and CRM systems.
• Insurance license may be required depending on role.

Responsibilities

• Handle inbound calls, emails, and chats from policyholders in both English and Spanish.
• Answer questions about policies, coverage, billing, and claims status.
• Process policy changes, payments, and basic account updates.
• Document customer interactions accurately in the CRM/system.
• Resolve customer concerns with professionalism and escalate complex issues as needed.
• Explain insurance terms and processes clearly.
• Meet performance metrics for call quality, response time, and customer satisfaction.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem-solving

Active listening

Education

High school diploma or equivalent

Tools

CRM software

Job description

We're seeking a motivated, detail-oriented Bilingual Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, communicates clearly, and thrives in a fast-paced environment. #2606MS

Responsibilities

• Handle inbound calls, emails, and chats from policyholders in both English and [Spanish/other language]
• Answer questions about policies, coverage, billing, and claims status
• Process policy changes, payments, and basic account updates
• Document customer interactions accurately in the CRM/system
• Resolve customer concerns with professionalism and empathy, escalating complex issues as needed
• Explain insurance terms and processes in a clear, easy-to-understand way
• Meet performance metrics for call quality, response time, and customer satisfaction

Qualifications

• Fluency in English and [Spanish/other language], both written and verbal, required
• High school diploma or equivalent required; some college preferred
• 1+ years of customer service experience (call center or insurance experience a plus)
• Strong communication, active listening, and problem-solving skills
• Comfortable using computer systems, CRM software, and multitasking across programs
• Ability to stay calm and professional under pressure
• Insurance license (or willingness to obtain one) may be required depending on role