Customer Service Representative (CSR)

Gerardo Soto Farmers Insurance; Moreno Valley (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Health Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Dental Insurance

No Weekends

Paid Birthday Off

Work-Life Balance

Supportive Team Environment

Small Business Culture

Business Casual Dress

Snacks & Beverages

Job summary

The Juris Agency in Moreno Valley, CA is seeking a customer-focused CSR to service existing clients and resolve policy needs. This role involves contacting clients by phone, email, and text to address policy changes, payments, and coverage gaps.

Cross-selling Auto, Home, Life, and Business insurance is encouraged. Ideal candidates have strong communication skills, are organized, and enjoy assisting customers.

Qualifications

• Strong communication and customer service skills.
• Comfortable making inbound and outbound calls.
• Sales-minded and comfortable cross-selling.

Responsibilities

• Process policy changes and account updates.
• Assist customers with payments and billing.
• Monitor and resolve account alerts.
• Follow up on outstanding documents and policy requirements.
• Provide service by phone, email, and text.
• Document customer interactions and follow-up activities.
• Review existing accounts for coverage gaps and cross-selling opportunities.
• Generate additional insurance quotes for existing clients.
• Support customer retention and account growth.
• Maintain a minimum of 2 hours of talk time per day.

Skills

Customer service

Communication skills

Outbound calls

Bilingual English/Spanish

Cross-selling

Tools

CRM software

Billing system

Job description

Job Description

We’re looking for an energetic, customer-focused CSR who enjoys helping people and isn’t afraid to pick up the phone. You’ll service existing clients, resolve policy needs, and uncover opportunities to cross-sell Auto, Home, Life, Business, and Commercial insurance.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Dental Insurance
• No Weekends
• Paid Birthday Off
• Work-Life Balance
• Supportive Team Environment
• Small Business Culture
• Business Casual Dress
• Complimentary Snacks & Beverages

Responsibilities

• Process policy changes and account updates
• Assist customers with payments and billing
• Monitor and resolve account alerts
• Follow up on outstanding documents and policy requirements
• Provide service by phone, email, and text
• Document customer interactions and follow-up activities
• Review existing accounts for coverage gaps and cross-selling opportunities
• Generate additional insurance quotes for existing clients
• Support customer retention and account growth
• Maintain a minimum of 2 hours of talk time per day
• Provide professional, friendly, and timely customer service

Requirements

• Strong communication and customer service skills
• Comfortable making inbound and outbound calls
• Organized and detail-oriented
• Sales-minded and comfortable cross-selling
• Insurance experience preferred but not required
• Property & Casualty license (Within 30 days on Hire)
• Life insurance license is a plus
• Bilingual English/Spanish is a plus