Insurance Customer Service Represenrative (CSR)

CROWN INSURANCE AGENCY INC; Los Angeles (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Job summary

Crown Insurance Agency Inc is seeking a motivated Insurance Customer Service Representative (CSR) to join our Los Angeles team. You’ll be the friendly voice our clients rely on, helping them understand their coverage and feel confident in their insurance decisions.

In a fast-paced environment, you’ll build lasting client relationships, handle policy changes, renewals, and claims intake, and support producers with quotes and documentation while maintaining meticulous records.

Qualifications

• Active California P&C license preferred or willing to obtain.
• 1+ year of experience in insurance customer service.
• Strong knowledge of personal and/or commercial lines products.
• Excellent verbal and written communication skills.
• Familiarity with agency management software such as Applied Epic or AMS360.
• Bilingual English/Spanish is a plus in the LA market.

Responsibilities

• Serve as the primary contact for clients regarding policies and coverage questions.
• Process policy changes, endorsements, renewals, and cancellations accurately.
• Handle inbound calls, emails, and walk-in inquiries with a client-first attitude.
• Assist clients with claims intake and guide them through the process.
• Maintain and update client records in the agency management system.
• Support producers with quotes, applications, and policy documentation.
• Identify cross-sell or upsell opportunities to meet client needs.

Job description

Benefits:

• Paid time off

About the Role:

Crown Insurance Agency Inc is looking for a motivated and personable Insurance Customer Service Representative (CSR) to join our team in Los Angeles, CA. In this role, you'll be the friendly voice our clients rely on — helping them navigate their coverage, answer questions, and feel confident in their insurance decisions. If you thrive in a fast-paced environment and love building relationships, we want to hear from you!

Responsibilities:

• Serve as the primary point of contact for existing and prospective clients regarding insurance policies and coverage questions
• Process policy changes, endorsements, renewals, and cancellations accurately and efficiently
• Handle inbound calls, emails, and walk-in inquiries with professionalism and a customer-first attitude
• Assist clients with claims intake and guide them through the claims process
• Maintain and update client records in agency management systems
• Support producers and agents with quotes, applications, and policy documentation
• Identify opportunities to cross-sell or upsell additional coverage to meet client needs

Requirements:

• Active California Property & Casualty (P&C) Insurance License preferred or willingness to obtain
• 1+ years of experience in insurance customer service or a related field
• Strong knowledge of personal and/or commercial lines insurance products
• Excellent verbal and written communication skills
• Proficiency with agency management software (Applied Epic, AMS360, or similar) a plus
• Highly organized with strong attention to detail and ability to multitask
• Bilingual (English/Spanish) is a plus in the Los Angeles market

About Us:

Crown Insurance Agency Inc has been proudly serving the Los Angeles community with trusted, personalized insurance solutions. Our clients choose us for our commitment to finding the right coverage at the right price, and our team keeps coming back because of our supportive, collaborative work environment. At Crown Insurance Agency, you're not just an employee — you're part of a family dedicated to protecting what matters most.