Customer Service Representative

The Juris Agency; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Career Growth Opportunities

Hands on Training

Job summary

The Juris Agency in Orlando is seeking a Customer Service Representative to join our expanding office and support our insurance clients. You will handle policy servicing, answer questions, and assist with renewals and billing inquiries, ensuring a high standard of service.

We value a proven sales background, bilingual abilities (English/Spanish is a plus), and a willingness to grow with the team through hands-on training and career development opportunities.

Qualifications

• Requires a proven sales background.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Handle policy servicing, billing questions, claims assistance, documentation, renewals and customer communication.
• Support producers and maintain accurate records while navigating carrier portals to retain clients through excellent service and cross-selling.

Skills

Sales experience

Bilingual English/Spanish

Job description

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Hands on Training

Responsibilities

A P&C CSR handles policy servicing, billing questions, claims assistance, documentation, renewals, and customer communication. They support producers, maintain accurate records, navigate carrier portals, and help retain clients through excellent service and cross-selling opportunities.

Requirements

• Currently possess a Property & Casualty insurance license 440
• Successful sales background.
• Bilingual, fluent in both English and Spanish is beneficial.