Customer Service Representative

Meyling Marin-Farmers Insurance Agency; Riverside (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Meyling Marin-Farmers Insurance Agency in Riverside, CA is seeking a motivated Full-Time Customer Service Representative. No prior insurance experience is required; we will train you to succeed in a dynamic, growth-minded environment.

You will process policy changes, collect documents, handle premium payments, and provide ongoing client support while exploring cross-sell opportunities for bundled discounts. A license path is provided to obtain Property & Casualty coverage.

Qualifications

• Proven customer service excellence and strong communication skills.
• Ability to build relationships from a cold start and grow accounts.
• Prior sales experience helpful and encouraged.

Responsibilities

• Process customer policy change requests.
• Secure all trailing documents from customers.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Provide ongoing support to insurance clients as needed.
• Cross-sell existing monoline clients; offer bundles for discounts.

Skills

Customer service

Communication

Sales experience

Multitasking

Job description

Job Description

Don’t wait, take the next step in your career today. Meyling Marin-Farmers Insurance Agency in Riverside, California, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with your mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. to join our team and our commitment to customer satisfaction and success.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Provides on-going support to insurance clients as needed.
• Cross sell existing monoline clients. Offer bundle for more discounts

Requirements

• Property and Casualty license is needed and we will guide you to get it if you do not have one.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Prior Sales Experience.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.