Licensed Customer Service Representative

Great Park Insurance Services Inc; Irvine (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

A reputable insurance company in Irvine, California is seeking a Customer Service Representative to deliver courteous and professional service. Responsibilities include handling customer inquiries, maintaining documentation, and supporting various administrative tasks. The ideal candidate will have insurance customer service experience, excellent communication skills, and proficiency in software programs. This is a full-time position offering a salary range of $50,000 - $75,000 based on experience, along with benefits.

Qualifications

• 1 year of customer service experience required.
• 1 year of insurance experience required.
• Valid California P&C Insurance License is required.

Responsibilities

• Support incoming calls and emails from customers.
• Handle basic coverage questions.
• Record details of customer interactions.
• Retrieve and respond to voicemails and emails.
• Keep a clean and organized workstation.

Skills

Insurance customer service experience

Exceptional listening skills

Multi-tasking

Problem solving

Typing skills

Communication skills

Efficiency

Education

High school diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Great Park Insurance Services

Licensed Insurance Representative

Great Park Insurance is seeking an experienced Customer Service Representative (CSR) to join our office. We will rely on you for delivering service in a courteous, professional, and efficient manner, while interacting with customers and insurance agents. This individual will be responsible for administrative tasks and maintaining client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.

Position: Full Time

Hours: 8:30am to 5:00pm, Monday through Friday

Responsibilities

• Support incoming calls and emails from customers.
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
• Respond to questions and requests from clients/customers/agents quickly and accurately.
• Record details of all customer interactions including requests, inquiries, comments, complaints and actions taken.
• Retrieving and responding to voicemails and emails.
• Keep a clean, neat and organized workstation.
• On time daily.

Required Competencies / Qualifications

• Insurance customer service experience required.
• Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls.
• Ability to multi-task between various software programs.
• Problem solving and problem resolution skills.
• Proficient typing skills to type complete, accurate and thorough notes in customer files.
• Computer skills should include Microsoft Excel, Word, Outlook.
• Communicate and write clearly and in a professional manner (telephone, email, and in person).
• Must be able to work quickly and efficiently.
• High school diploma/GED.
• Valid California P&C Insurance License (Required).

Experience & Licenses

• Experience: Customer Service: 1 year (Required)
• Experience: Insurance: 1 year (Required)
• License/Certification: Personal and casualty license (Required)

Job Details

• Job Type: Full-time
• Salary: $50,000 - $75,000 (DOE)
• Benefits: 401(k); 401(k) matching; Health insurance; Paid time off
• Schedule: 8 hour shift; Monday to Friday
• Supplemental pay types: Commission pay