Insurance Customer Service Pro — Remote & Growth

Markel; United States; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health & dental benefits

401(k) with employer match

Profit sharing

Tuition reimbursement policy

Job summary

Markel is seeking a Customer Service Representative to be the first contact for customers’ insurance questions and deliver quality service that builds long-term relationships and renewals. The role requires knowledge of procedures, products, and programs to meet standards, with on-time attendance essential.

Compensation includes starting hourly pay and potential annual bonus, with comprehensive benefits from day one. Hybrid work is available at Markel office locations in the US.

Qualifications

• High school diploma or equivalent; some college is a plus.
• 2+ years of insurance sales/service experience preferred.
• Property/Casualty Insurance License preferred but not required.
• Remote working experience a plus.
• Solid computer, grammar, and multi-tasking skills.

Responsibilities

• Resolve customer concerns and escalate when needed.
• Aim for first call resolution to provide best in class service.
• Stay current with procedures to meet department standards.
• Handle calls such as first notice of loss, payments, reinstatements, billing questions, and password resets.

Skills

Customer service

Clear communication

Multi-tasking

Technical systems

Remote work

Education

High school diploma or equivalent

Some college

Tools

CRM systems

Microsoft Office

Job description

Markel is seeking a Customer Service Representative to be the first contact for customers’ insurance questions and deliver quality service that builds long-term relationships and renewals. The role requires knowledge of procedures, products, and programs to meet standards, with on-time attendance essential.

Compensation includes starting hourly pay and potential annual bonus, with comprehensive benefits from day one. Hybrid work is available at Markel office locations in the US.