Insurance Customer Experience Specialist (Remote)

Markel; Henderson (NV); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health & dental benefits

401(k) match

Paid vacation and holidays

Profit sharing

Tuition reimbursement

Job summary

Markel Corporation is seeking a Customer Service Representative to be the first contact for customers’ insurance questions and to provide quality service that builds rapport and encourages renewals. The role requires knowledge of procedures, products, and programs to meet department standards, with emphasis on attendance.

The position offers paid comprehensive training, full-time benefits from day one, and opportunities for career growth within a Fortune 500 company.

Qualifications

• High school diploma or equivalent; some college is a plus.
• Property/Casualty Insurance License preferred but not required
• 2+ years of insurance sales/service experience preferred

Responsibilities

• Resolve customer concerns and elevate when needed.
• Convey information clearly to meet customer needs.
• Strive for first-call resolution and best-in-class service.
• Stay current on procedures, products, and guidelines.
• Handle calls including payments, reinstatements, billing questions, and password resets.

Skills

Fast-paced teamwork,

Positive customer experience

Clear communication

Multi-tasking in multiple systems

Willingness to learn

Accountability

Bilingual preferred

Education

High school diploma or equivalent

Property/Casualty Insurance License (preferred)

Job description

Markel Corporation is seeking a Customer Service Representative to be the first contact for customers’ insurance questions and to provide quality service that builds rapport and encourages renewals. The role requires knowledge of procedures, products, and programs to meet department standards, with emphasis on attendance.

The position offers paid comprehensive training, full-time benefits from day one, and opportunities for career growth within a Fortune 500 company.