Insurance Customer Service Advocate — Remote & Growth

Markel; Richmond (VA); Ibrido; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & dental benefits

401k match

Paid vacation and holidays

Profit sharing

Tuition reimbursement

Descrizione del lavoro

Markel Corporation, a Fortune 500 global insurer, is seeking a Customer Service Representative to be the first point of contact for customers. You will deliver quality service, build rapport, and support renewal and cross-sell opportunities while staying current with procedures and product knowledge.

This full-time role offers paid comprehensive training, benefits from day one, and opportunities for career growth within a supportive team.

Competenze

• High school diploma or equivalent; some college is a plus.
• Property/Casualty Insurance License preferred but not required
• 2+ years of insurance sales/service experience preferred
• Solid computer, grammar, and multitasking skills
• Remote working experience is a plus

Mansioni

• Find solutions to customer concerns and escalate as needed
• Convey information clearly and accurately to customers
• Strive for first contact resolution and quality service
• Stay current with procedures and product knowledge
• Handle calls including billing, payments, and account questions

Conoscenze

Team player

Customer focus

Clear communication

Multi-system multitasking

Willingness to learn

Accountable

Bilingual preferred

Formazione

High school diploma or equivalent

Some college

Property/Casualty license preferred

2+ years insurance sales/service

Descrizione del lavoro

Markel Corporation, a Fortune 500 global insurer, is seeking a Customer Service Representative to be the first point of contact for customers. You will deliver quality service, build rapport, and support renewal and cross-sell opportunities while staying current with procedures and product knowledge.

This full-time role offers paid comprehensive training, benefits from day one, and opportunities for career growth within a supportive team.