Insurance Customer Care Specialist – Remote

Markel Corporation; Omaha (NE); Ibrido; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & dental benefits

Paid vacation and holidays

401k match

Profit sharing

Tuition reimbursement policy

Descrizione del lavoro

Markel Corporation seeks a Customer Service Representative to be the first point of contact for customers’ insurance questions and to deliver quality service that builds rapport and renewals. The role requires knowledge of procedures and timely attendance, with paid training and full-time benefits from day one.

Responsibilities include resolving customer concerns, providing clear information, and striving for first-call resolution across various call types such as payments, reinstatements, and

Competenze

• High school diploma or equivalent; some college is a plus.
• Bilingual preferred but not required
• 2+ years of insurance sales/service experience preferred
• Solid computer, grammar, and multi‑tasking skills

Mansioni

• Work diligently to resolve customer concerns and elevate when needed.
• Convey information efficiently to meet customer needs.
• Strive for first call resolution and best-in-class service.
• Stay current on procedures, products and programs to meet department standards.
• Handle calls including payments, reinstatements, billing questions, and online reset passwords.

Conoscenze

Team environment

Customer service

Clear communication

Multi-tasking

Willingness to learn

Formazione

High school diploma or equivalent

Strumenti

CRM systems

Descrizione del lavoro

Markel Corporation seeks a Customer Service Representative to be the first point of contact for customers’ insurance questions and to deliver quality service that builds rapport and renewals. The role requires knowledge of procedures and timely attendance, with paid training and full-time benefits from day one.

Responsibilities include resolving customer concerns, providing clear information, and striving for first-call resolution across various call types such as payments, reinstatements, and