Customer Service Representative

Markel; Omaha (NE); Hybrid; USD 22,000 - 47,000; Full time

Benefits offered by this job

Health & dental benefits

401k match

PTO & holidays

Job summary

Markel Corporation in Omaha, NE, is hiring a Customer Service Representative who will be the first point of contact for customers on insurance questions and will deliver a quality service experience to encourage renewal and repeat business.

Responsibilities include resolving customer concerns, conveying information clearly, and striving for first-call resolution while staying current with all procedures and systems. Hybrid work schedule offered near Markel offices.

Qualifications

• Ability to work in a fast-paced team environment.
• Dedicated to providing positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once.

Responsibilities

• Work diligently to find resolution to customer concerns and elevate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide “best in class” service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met.
• Call types range from answering first notice of loss claims calls, taking payments, reinstatements, billing questions, online reset passwords etc.

Skills

Customer service

Communication

Multi-tasking

Bilingual

Reliability

Education

High school diploma or equivalent

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Interested in joining a growing Fortune 500 Company that offers paid comprehensive training, teamwork, full time benefits/401K available day one and opportunity for career growth?

Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We’re currently seeking a Customer Service Representative (CSRs) who would like to increase their insurance knowledge and build their skills while making a positive impact on Markel’s customers. We provide exceptional customer service through our simple processes, honest communications, and employee expertise.

Responsibilities Include

• Work diligently to find resolution to customer concerns and elevate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide “best in class” service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer.
• Call types range from but are not limited to answering first notice of loss claims calls, taking payments, reinstatements, billing questions, online reset passwords etc.

Qualifications/Skill Sets

• Ability to work in a fast-paced team environment.
• Dedicated to providing positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications.
• Accountable and reliable
• Bilingual preferred but not required.

Requirements

• High school diploma or equivalent; some college is a plus!
• Property/Casualty Insurance License preferred but not required
• 2 or more years of insurance sales/service experience preferred
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills

Compensation

Starting pay ranges from $20.00hour - $23.00/hour based on the candidate's experience and education. Office Hours: M-F 7a – 7p CST.

• In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Benefits Included

Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy. Hours of operation Sales or Service position.

• In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Markel office locations

Markel locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near Markel office location, Hybrid work schedule is required.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay Information

The salary range for this position is $16.36 - $34.05. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who We Are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s In It For You

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.