Insurance Sales & Service Specialist

Markel Corporation

Northern (KY)

Hybrid

USD 25,000 - 52,000

Full time

7 days ago

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Job summary

Markel Corporation is seeking a Sales & Service Rep to deliver quality service and insurance recommendations to current and prospective customers. This combined role balances service and sales, with no outbound cold calling and locations across the US.

A P&C license and high school diploma are required, with preference for some college and prior customer service experience. The role offers a hybrid schedule for those near Markel offices and a compensation structure that includes hourly pay with

Qualifications

Ability to work in a fast-paced team environment.
Dedicated to providing a positive customer experience.
Communicate clearly and professionally over the phone.
Strong technical background/ability to multi-task in several systems at once.
Willingness to learn new material and systems/applications.

Responsibilities

Deliver quality service and insurance recommendations to current and prospective customers.
Resolve customer concerns and escalate when necessary.
Strive for first call resolution and best-in-class service.
Stay current on procedures to meet department standards and guidelines.
Maintain knowledge of schedules, QA metrics and handling times.