Customer Service Representative - Professional Liability

001 Brown & Brown, Inc; Illinois; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Wellness program

Job summary

One80 Intermediaries is seeking a Customer Service Representative - Professional Liability to join our growing team. The role answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.

Responsibilities include providing excellent service, maintaining customer records, processing client requests, updating the administration system, and handling policy transactions.

Qualifications

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Responsibilities

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills

Customer service

Record keeping

Data entry

Policy processing

Phone support

Email processing

Tools

CRM system

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

One80 Intermediaries is seeking a Customer Service Representative - Professional Liability to join our growing team!

The Customer Service Representative - Professional Liability answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.

Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.

How You Will Contribute:

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills & Experience to be Successful:

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

About One80:

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay Range $17.00 - $18.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits.

Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer

We are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage.

We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers.

Everything we do is about the greater “WE”-never “me.”

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.