Insurance Customer Service Pro - Professional Liability

One80 Intermediaries Inc.; Illinois; On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Employee discounts

Job summary

One80 Intermediaries Inc. is seeking a Customer Service Representative - Professional Liability to join our team in Illinois.

This role provides excellent phone-based service to insureds and carriers, answering questions about coverage, claims, costs, and billing, and supports our efforts to retain business. Responsibilities include maintaining accurate service history notes, processing client requests by mail, fax, and email, updating records in the administration system, and routing forms for

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service for insurance or financial services preferred.
• Proficiency with CRM and data entry.

Responsibilities

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills

Customer service

Phone support

Record maintenance

Tools

CRM software

Email management

Job description

One80 Intermediaries Inc. is seeking a Customer Service Representative - Professional Liability to join our team in Illinois.

This role provides excellent phone-based service to insureds and carriers, answering questions about coverage, claims, costs, and billing, and supports our efforts to retain business. Responsibilities include maintaining accurate service history notes, processing client requests by mail, fax, and email, updating records in the administration system, and routing forms for