Insurance Customer Service Representative

TrueCut Insurance; Cuyahoga Falls (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Competitive salary

Opportunity for advancement

Job summary

TrueCut Insurance in Ohio is seeking a friendly Customer Service Representative to ensure a positive customer experience, respond to inquiries, maintain records and deliver excellent service for our insurance products.

The role emphasizes clear communication, attention to detail and a team-focused environment with opportunities for growth and advancement.

Qualifications

• 1+ year of phone-based customer service experience.
• Strong communication and problem-solving skills.
• Positive attitude with a collaborative, team-oriented mindset.
• Background in an insurance environment preferred; Property & Casualty license or willingness to obtain one.

Responsibilities

• Handle customer inquiries via phone, email and in person with professionalism and care.
• Identify opportunities to upsell or cross-sell additional products.
• Proactively assist customers to prevent cancellations and retain their business.
• Resolve issues efficiently, ensuring satisfaction and loyalty.
• Provide accurate information on insurance products, policies, and services.
• Document customer interactions and follow up to ensure resolution.
• Collaborate with internal teams to solve complex issues and deliver seamless service.

Skills

Phone-based CS

Communication

Problem-solving

Multitasking

Detail-oriented

Team-oriented

Job description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hours

10:30am-7:00pm

Benefits/Perks

• Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
• Paid time off and a rotational weekend schedule
• On-the-job training with opportunities for growth and advancement
• Supportive, team-focused work environment

Responsibilities

• Handle customer inquiries via phone, email and in person with professionalism and care.
• Identify opportunities to upsell or cross-sell additional products.
• Proactively assist customers to prevent cancellations and retain their business.
• Resolve issues efficiently, ensuring satisfaction and loyalty.
• Provide accurate information on insurance products, policies, and services.
• Document customer interactions and follow up to ensure resolution.
• Collaborate with internal teams to solve complex issues and deliver seamless service.

Qualifications

• 1+ year of phone-based customer service experience
• Strong communication, problem-solving, and multitasking skills
• Positive attitude with a collaborative, team-oriented mindset
• Genuine commitment to delivering exceptional customer experiences and building lasting relationships
• Background in an insurance environment preferred
• Property & Casualty license, or willingness to obtain one