Insurance Customer Service Pro — Growth, PTO & Benefits

Jonathan-Meeks-Agency; Lemont (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Team Lunches

Weekly Production Contests

Yearly Bonus

Job summary

Jonathan Meeks Agency in Lemont, IL is seeking an Insurance Customer Service Representative to serve as a reliable point of contact for policyholders. You will assist clients with inquiries, guide them through policy details, and help ensure satisfaction with our services in a supportive team environment.

Ideal candidates have a high school diploma (bachelor's preferred), prior customer service experience especially in insurance, and a willingness to obtain an appropriate insurance license

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Prior customer service experience, especially in insurance, is advantageous.
• Willingness to obtain an appropriate insurance license within a specified time frame.
• Excellent verbal and written communication skills.
• Strong problem-solving and data-management abilities.
• Ability to work flexible hours, including evenings and possibly weekends.

Responsibilities

• Respond to policyholder inquiries accurately and promptly.
• Guide clients through policy details and coverage options.
• Provide support through the claims process to ensure smooth experience.
• Maintain thorough records of client interactions and updates.
• Collect and relay client feedback to improve service.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Data entry

Tech-savvy

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Job description

Jonathan Meeks Agency in Lemont, IL is seeking an Insurance Customer Service Representative to serve as a reliable point of contact for policyholders. You will assist clients with inquiries, guide them through policy details, and help ensure satisfaction with our services in a supportive team environment.

Ideal candidates have a high school diploma (bachelor's preferred), prior customer service experience especially in insurance, and a willingness to obtain an appropriate insurance license