Insurance Customer Service Representative

Mikkelsen, Kelly & Kipp Insurance Agency Inc.; Alsip (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Flexible schedule

Health insurance

Dental insurance

Life insurance

Hands on training

Mon-Fri schedule

Retirement plan

Job summary

Mikkelsen, Kelly & Kipp Insurance Agency Inc. in Alsip, IL is seeking a dedicated Customer Service Representative to be the friendly voice and trusted partner for policyholders.

You will answer questions, process changes, endorsements, and renewals while ensuring clients are well-protected and informed. This role emphasizes clear communication, attention to detail, and teamwork with underwriters and carriers.

Qualifications

• Active Illinois Property and Casualty producer license is required.
• Previous experience in an insurance agency setting is preferred.
• Clear written and verbal communication with strong attention to detail.

Responsibilities

• Act as the primary point of contact for policyholders.
• Process policy changes, endorsements, and renewals accurately.
• Review accounts to identify gaps in coverage and suggest adjustments.
• Collaborate with underwriters and carrier partners to resolve complex issues.
• Document all client interactions thoroughly in the internal database.
• Support billing inquiries and general office administration.

Skills

Customer service

Communication

Tools

Agency management system

Microsoft Office

Job description

Job Description

At Mikkelsen, Kelly & Kipp Insurance Agency Inc., we believe that insurance is about more than just policies—it is about looking after the neighbors and families who rely on us. We have built our reputation in Alsip, Illinois, on a foundation of genuine kindness and deep expertise, and we are looking for a dedicated Customer Service Representative to help us continue that tradition. You will be the friendly voice on the phone and the reliable partner our clients count on during their most important moments. We foster an environment where your contributions are genuinely valued, and you will have the space to grow your skills while making a real difference in the lives of those we serve. If you appreciate the value of a job well done and want to be part of a team that treats everyone like family, we would be delighted to have you join us. We aren't just looking for someone to fill a desk; we are looking for someone who wants to plant roots, grow their career, and become an integral part of our close-knit office culture.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan

Responsibilities

Act as the primary point of contact for our policyholders, answering their questions with clarity and care.

Process policy changes, endorsements, and renewals accurately to ensure our clients remain well-protected.

Review existing accounts to identify gaps in coverage and suggest necessary adjustments to our clients.

Collaborate with our underwriters and carrier partners to resolve complex policy issues quickly.

Document all client interactions thoroughly within our internal database to maintain accurate records.

Support the overall office workflow by assisting with billing inquiries and administrative organization.

Requirements

Active Illinois Property and Casualty producer license.

Previous experience working in an insurance agency setting.

Strong command of agency management systems and Microsoft Office suite.

Clear and empathetic communication style in both written and verbal exchanges.

High attention to detail when managing policy documentation and filing.

Ability to manage multiple tasks throughout the day without losing focus.