Insurance Customer Service Representative

Freddie Crenshaw State Farm; Chicago (IL); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Competitive pay

Professional development

Job stability

Descripción de la vacante

Freddie Crenshaw State Farm in Chicago, IL is seeking a friendly Customer Service Representative to ensure positive customer experiences. You will respond to inquiries, maintain accurate records, and provide excellent service while learning insurance products.

The ideal candidate is detail-oriented, highly organized, and proficient with Microsoft Office. Experience in customer service and insurance knowledge is a plus, with opportunities for professional development.

Formación

• Knowledge of insurance products.
• High school diploma/GED required; Bachelor's degree preferred.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsabilidades

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Conocimientos

Knowledge of insurance products

Excellent customer service skills

Strong time management

Detail-oriented

Familiarity with Microsoft Office

Educación

High school diploma/GED

Bachelor’s degree preferred

Descripción del empleo

Benefits

• Employee discounts
• Benefits/Perks
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications