Insurance Customer Experience Specialist

Dan Reichert; Arden Hills (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

Dan Reichert - State Farm Agent is seeking a Customer Service Representative in Minnesota to deliver exceptional service for insurance clients. You will handle inquiries, guide policy changes, and coordinate with the agency team to meet customer needs with attention to accuracy and care.

The role emphasizes empathy, organization, and a proactive approach to support community members and drive agency growth through quality service.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.