Insurance Customer Service Representative

The Juris Agency; Lemont (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Team Lunches

Weekly Production Contests

Yearly Bonus

Job summary

Jonathan Meeks Agency in Lemont, IL is seeking an Insurance Customer Service Representative to serve as a reliable point of contact for policyholders. You will assist clients with inquiries, guide them through policy details, and help ensure satisfaction with our services in a supportive team environment.

Ideal candidates have a high school diploma (bachelor's preferred), prior customer service experience especially in insurance, and a willingness to obtain an appropriate insurance license

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Prior customer service experience, especially in insurance, is advantageous.
• Willingness to obtain an appropriate insurance license within a specified time frame.
• Excellent verbal and written communication skills.
• Strong problem-solving and data-management abilities.
• Ability to work flexible hours, including evenings and possibly weekends.

Responsibilities

• Respond to policyholder inquiries accurately and promptly.
• Guide clients through policy details and coverage options.
• Provide support through the claims process to ensure smooth experience.
• Maintain thorough records of client interactions and updates.
• Collect and relay client feedback to improve service.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Data entry

Tech-savvy

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Job description

Job Description

At Jonathan Meeks Agency, we are committed to ensuring our clients receive the highest level of service and care. Situated in the picturesque town of Lemont, Illinois, our agency prides itself on a local touch with a global reach. As an Insurance Customer Service Representative, you will be at the heart of our operations, serving as a reliable point of contact for our valued policyholders. Your role will involve assisting clients with inquiries, guiding them through policy details, and ensuring their satisfaction with our services. We foster a positive and inviting environment where your personal growth and professional development are highly valued. If you are passionate about making a meaningful impact in the world of customer service and thrive in a supportive team setting, Jonathan Meeks Agency is the place for you.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Team Lunches
• Weekly Production Contests
• Yearly Bonus

Responsibilities

Policyholder Assistance: Respond to inquiries from policyholders, ensuring their insurance questions are answered promptly and accurately.

Claims Support: Provide guidance and support in navigating the claims process, ensuring a smooth and efficient experience.

Information Management: Keep thorough records of all interactions with clients, ensuring data is accurate and up-to-date.

Problem Resolution: Address and resolve any client issues or concerns proactively, ensuring client satisfaction.

Continuous Product Knowledge: Stay informed of new insurance products and services to provide up-to-date information to clients.

Feedback Collection: Gather and relay client feedback to the team to improve customer service practices.

Requirements

Education: High school diploma or equivalent required; bachelor's degree preferred.

Experience: Prior customer service experience, especially in insurance, is advantageous.

Licensing: Must be willing to obtain an appropriate insurance license within a specified time frame.

Communication: Exceptional verbal and written communication skills are essential.

Problem-solving: Ability to troubleshoot and resolve client inquiries efficiently.

Tech-savvy: Proficient in using customer service software and related technologies.

Interpersonal Skills: Strong capacity to empathize and build rapport with clients.

Availability: Willingness to work flexible hours, including evenings and weekends if necessary.