Insurance Customer Service Pro – Growth & PTO

Rosie Garcia - State Farm Insurance Agent; San Marcos (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Paid time off

Growth potential/Advancement within my

Job summary

Rosie Garcia - State Farm Insurance Agent in San Marcos, TX is seeking a Customer Service Representative to join their agent team. This full-time role focuses on building relationships, delivering value-based conversations, and delivering remarkable customer experience in a fast-paced environment.

You will respond to inquiries about insurance options, help with policy changes and billing, develop leads, schedule appointments, and learn to market products.

Qualifications

• Excellent communication skills - written, verbal and listening.
• Self-motivated and detail oriented with a customer-first mindset.
• Experience using Windows and basic computer applications.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Customer service

Communication

Self-motivated

Detail oriented

Team player

Relationship building

Education

Property and Casualty license (must obtain)

Tools

Windows

Job description

Rosie Garcia - State Farm Insurance Agent in San Marcos, TX is seeking a Customer Service Representative to join their agent team. This full-time role focuses on building relationships, delivering value-based conversations, and delivering remarkable customer experience in a fast-paced environment.

You will respond to inquiries about insurance options, help with policy changes and billing, develop leads, schedule appointments, and learn to market products.