Customer Service Representative - State Farm Agent Team Member

Susan Rosales - State Farm Agent; Ann Arbor (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Paid time off

Job summary

Susan Rosales - State Farm Agent in Ann Arbor seeks a Customer Service Representative to deliver exceptional service and support community members with policy information, changes, and claims.

You will work with agency team members to resolve inquiries, maintain accurate records, and help drive growth through attentive, empathetic service.

Qualifications

• Clear communication and strong interpersonal abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Paid time off

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Susan Rosales - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.