Insurance Customer Service Associate — Growth & PTO

State Farm; San Mateo (CA); On-site; USD 36,400 - 62,400; Full time

Benefits offered by this job

Salary plus commission/bonus

Hourly pay

Paid time off

Flexible hours

Growth opportunities

Job summary

State Farm Agent Team Member in San Mateo, CA is seeking a Customer Service Representative to deliver value-based conversations and exceptional customer experience. You will handle inquiries on insurance availability, coverage, policy changes, and billing, while developing leads and scheduling appointments to grow the business.

This full-time, on-site position offers salary with commission/bonus, paid time off, flexible hours, and opportunities for advancement within the agency.

Qualifications

• Excellent communication skills (written, verbal, listening).
• Organizational skills and attention to detail.
• Self-motivated and proactive in problem solving.
• Ability to work in a team environment and multi-task.

Responsibilities

• Provide prompt, accurate, friendly customer service for inquiries on insurance products, coverage, billing, and claims.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Communication skills

Organizational skills

Self-motivated

Detail oriented

Problem solving

Team player

Multitasking

Customer relations

Education

Associate's degree or higher (preferred)

Job description

State Farm Agent Team Member in San Mateo, CA is seeking a Customer Service Representative to deliver value-based conversations and exceptional customer experience. You will handle inquiries on insurance availability, coverage, policy changes, and billing, while developing leads and scheduling appointments to grow the business.

This full-time, on-site position offers salary with commission/bonus, paid time off, flexible hours, and opportunities for advancement within the agency.