Insurance Customer Service Specialist – Growth & PTO

StaffMyAgency; Roseburg (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Growth opportunities

Job summary

State Farm Agent Team Member in Roseburg, OR is seeking a Customer Service Representative to help build the business through value-based conversations and exceptional customer experiences.

The role trains the right candidate with no prior insurance experience, offering growth potential, PTO, and a path to licensing in Property & Casualty and Life & Health. You will work in a team environment, handling inquiries and policy-related support.

Qualifications

• Excellent interpersonal and communication skills required.
• Must be able to obtain Property & Casualty license and Life & Health license.
• Ability to learn computer functions and use office software.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance options, policy changes, and billing.
• Educate customers about insurance options using a needs-based approach.
• Maintain a strong work ethic and commitment to success daily.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Pride in getting work done accurately

Team player

Multi-tasking

Provide timely activity reports

Education

Property & Casualty license

Life and Health license

Job description

State Farm Agent Team Member in Roseburg, OR is seeking a Customer Service Representative to help build the business through value-based conversations and exceptional customer experiences.

The role trains the right candidate with no prior insurance experience, offering growth potential, PTO, and a path to licensing in Property & Casualty and Life & Health. You will work in a team environment, handling inquiries and policy-related support.