Insurance Customer Service Manager — Leadership & Growth

Natalie Arnett - State Farm Agent; Shawnee (OK); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Signing bonus

Performance bonus

Competitive salary

Health insurance

Advancement

Paid time off

Profit sharing

Training & development

Job summary

Natalie Arnett - State Farm Agent invites a Customer Service Manager to lead day-to-day agency operations in Shawnee, OK. You will guide a team to deliver excellent client experiences, coordinate with colleagues, and plan proactive service that strengthens community trust.

The role offers growth opportunities for driven, sales-minded professionals with a focus on customer care, efficiency, and adherence to licensing requirements in a local agency setting.

Qualifications

• Prior insurance experience required (5+ years preferred).
• Must be licensed for Property/Casualty & Life/Health.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the agency team and daily operations.
• Develop and implement policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor agency staff.

Skills

Leadership

Customer service

Communication

Problem-solving

Licensing

Job description

Natalie Arnett - State Farm Agent invites a Customer Service Manager to lead day-to-day agency operations in Shawnee, OK. You will guide a team to deliver excellent client experiences, coordinate with colleagues, and plan proactive service that strengthens community trust.

The role offers growth opportunities for driven, sales-minded professionals with a focus on customer care, efficiency, and adherence to licensing requirements in a local agency setting.