Customer Experience Manager - Growth & Leadership

Natalie Gajewski - State Farm Agent; Warren (MI); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Descrizione del lavoro

Natalie Gajewski - State Farm Agent is seeking a Customer Service Manager to lead the agency's client service team and drive exceptional service experiences in the Warren, MI area.

The role focuses on overseeing daily operations, implementing service policies, resolving escalated inquiries, and mentoring staff to deliver consistent, customer-focused results within a collaborative agency culture.

Competenze

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Mansioni

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Conoscenze

Leadership

Communication

Problem-solving

Customer service

Descrizione del lavoro

Natalie Gajewski - State Farm Agent is seeking a Customer Service Manager to lead the agency's client service team and drive exceptional service experiences in the Warren, MI area.

The role focuses on overseeing daily operations, implementing service policies, resolving escalated inquiries, and mentoring staff to deliver consistent, customer-focused results within a collaborative agency culture.