Customer Experience Director – Front Desk (Insurance Agency)

Natalie Arnett - State Farm Agent; Shawnee (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hourly Plus Commission

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Natalie Arnett State Farm in Shawnee, OK seeks a Customer Experience Director (Receptionist) for a 30-day trial focused on first impressions, hospitality, and administrative excellence. You will greet clients, manage calls, schedule reminders, and support internal operations to shape the customer journey.

The role includes a structured licensing track (Property & Casualty, Life & Health) and progression to Licensed Service & Retention Support, with an eventual path toward sales opportunities and

Qualifications

• Front-desk reception experience is preferred.
• Excellent communication and interpersonal skills are required.
• Ability to organize and manage administrative tasks efficiently.

Responsibilities

• Greet walk-in clients and answer incoming calls with professionalism and kindness.
• Direct clients to appropriate team members with accuracy and efficiency.
• Assist with scheduling, reminders, and follow-up communication.
• Manage mail, filing, and digital record keeping.
• Help create a welcoming, orderly, and organized front-office experience; support marketing and community initiatives as needed.

Skills

Servant leadership

Strong verbal and written comms

Organizational skills

Team player

Job description

Natalie Arnett State Farm in Shawnee, OK seeks a Customer Experience Director (Receptionist) for a 30-day trial focused on first impressions, hospitality, and administrative excellence. You will greet clients, manage calls, schedule reminders, and support internal operations to shape the customer journey.

The role includes a structured licensing track (Property & Casualty, Life & Health) and progression to Licensed Service & Retention Support, with an eventual path toward sales opportunities and