Client Retention & Policy Renewal Expert

Natalie Arnett - State Farm Agent; Shawnee (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Natalie Arnett - State Farm Agent in Shawnee, OK, is seeking a Customer Retention Specialist to nurture ongoing client relationships, focus on renewals, and support office growth.

Role emphasizes outreach, policy renewals, and proactive engagement to improve satisfaction and retention. Insurance experience and active licenses are required to ensure compliant interactions and effective loyalty-building activities.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must have prior insurance experience, preferably State Farm.
• Must currently hold applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Active listening

Detail oriented

Customer experience

Insurance experience

Job description

Natalie Arnett - State Farm Agent in Shawnee, OK, is seeking a Customer Retention Specialist to nurture ongoing client relationships, focus on renewals, and support office growth.

Role emphasizes outreach, policy renewals, and proactive engagement to improve satisfaction and retention. Insurance experience and active licenses are required to ensure compliant interactions and effective loyalty-building activities.