Insurance Customer Service & Growth Specialist

Natalia Sanchez - State Farm Agent; Miami (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

Natalia Sanchez - State Farm Agent is seeking a Customer Service Representative to deliver a world-class experience and support agency growth. If you enjoy talking with people, this role offers growth potential and a chance to develop sales skills.

The ideal candidate is empathetic, customer-focused, and capable of thriving in a high-volume environment while maintaining accuracy and a positive energy that helps clients with their insurance needs.

Qualifications

• Excellent verbal communication and phone etiquette.
• Ability to multitask across calls, systems and follow-ups.
• Detail-oriented and able to work in a high-volume environment.

Responsibilities

• Handle 3+ hours of customer phone interactions daily, inbound and outbound.
• Answer customer inquiries & assist with policy changes.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Leverage existing client relationships and opportunities to generate new business & coverage needs.
• Juggle multiple tasks simultaneously while maintaining quality and attention to detail.

Skills

Phone presence

Multitasking

Detail-oriented

Team player

Job description

Natalia Sanchez - State Farm Agent is seeking a Customer Service Representative to deliver a world-class experience and support agency growth. If you enjoy talking with people, this role offers growth potential and a chance to develop sales skills.

The ideal candidate is empathetic, customer-focused, and capable of thriving in a high-volume environment while maintaining accuracy and a positive energy that helps clients with their insurance needs.