Insurance Customer Service Leader | Team Growth

Allied Insurance Managers; Rochester Hills (MI); In loco; USD 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

Disability and Life Insurance

Paid Vacation & Holidays

401(k) Profit Sharing Plan

Career Advancement Opportunities

Higher compensation is negotiable

Descrizione del lavoro

Allied Insurance Managers invites a seasoned Insurance Customer Service Manager to lead a dedicated team delivering top-tier insurance solutions. You’ll drive client satisfaction, coach staff, and coordinate with cross-functional partners to streamline service delivery and improve outcomes.

Join a company with a longstanding presence since 1987, offering a comprehensive benefits package including medical, dental, vision, disability and life coverage, paid vacation, holidays, and a 401(k)

Competenze

• Experience in leading and managing customer service teams, with a focus on driving performance and fostering a positive work environment.
• Ability to develop and implement customer satisfaction strategies that enhance client retention and loyalty.
• Proven track record of collaborating with cross-functional teams to improve service delivery and operational efficiency.
• Strong analytical skills to monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions.
• Excellent communication and interpersonal skills to effectively resolve complex customer inquiries and issues.
• Commitment to professional growth, with a history of providing coaching and feedback to team members.
• Up-to-date knowledge of industry trends and regulatory changes, ensuring compliance and informed decision-making processes.

Mansioni

• Lead and inspire a team of customer service professionals to exceed client expectations and foster a culture of excellence.
• Develop and implement strategies to enhance customer satisfaction and retention, ensuring clients feel valued and supported.
• Collaborate with cross-functional teams to streamline processes and improve service delivery, driving efficiency and effectiveness.
• Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement actionable solutions.
• Provide guidance and support to team members, encouraging professional growth and development through regular coaching and feedback.
• Oversee the resolution of complex customer inquiries and issues, ensuring timely and satisfactory outcomes for all parties involved.
• Maintain up-to-date knowledge of industry trends and regulatory changes to ensure compliance and inform strategic decision-making processes.

Conoscenze

Team leadership

Customer service strategy

Cross-functional

Analytical skills

Coaching & feedback

Excellent communication

Descrizione del lavoro

Allied Insurance Managers invites a seasoned Insurance Customer Service Manager to lead a dedicated team delivering top-tier insurance solutions. You’ll drive client satisfaction, coach staff, and coordinate with cross-functional partners to streamline service delivery and improve outcomes.

Join a company with a longstanding presence since 1987, offering a comprehensive benefits package including medical, dental, vision, disability and life coverage, paid vacation, holidays, and a 401(k)