Insurance Customer Service Manager

Allied Insurance Managers Inc.; Rochester Hills (MI); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

Paid Vacation

401(k) Profit Sharing Plan

Job summary

Allied Insurance Managers Inc. in Rochester Hills, MI, is seeking a skilled professional for a role focused on customer service and team leadership in the insurance industry. Candidates should have a bachelor’s degree and preferably five years of experience in commercial insurance. Responsibilities include evaluating performance, guiding recruitment, and enhancing operational efficiency. The position offers a competitive salary ranging from $85,000 to $105,000 yearly, along with benefits including medical, dental, and vision insurance, and a 401(k) plan.

Qualifications

• Five years of experience in customer service within the commercial insurance industry preferred.
• Holding a Michigan PC Insurance License is preferred.
• Proven ability to build and lead a team.

Responsibilities

• Evaluate and assess employee performance and establish performance objectives.
• Interpret and communicate organizational goals to team members.
• Provide guidance during the recruitment process.

Skills

Customer service

Team leadership

Creative problem-solving

Communication skills

Operational efficiency

Education

Bachelor's degree

Tools

MS Word

Excel

Outlook

AMS360

Job description

Overview

Are you a skilled and motivated professional with exceptional customer service and communication skills? We are looking for someone like you to join our expanding insurance agency in Rochester Hills, MI, USA. If you have a knack for creative problem‑solving, team leadership, and collaboration, this role might be the perfect fit for you! Take the opportunity to advance your career by applying promptly.

Allied Insurance Managers, Inc. has been offering coverage and risk management services to clients since 1987.

Benefits

Dental, Medical, and Vision Insurance Policies, Life and Disability Insurance Protection, Paid Vacation and Holidays, a 401(k) Profit Sharing Plan, and opportunities for professional growth and advancement, with the possibility of a higher salary based on experience.

Responsibilities

• Evaluate and assess employee performance, establish clear performance objectives, and manage/prioritize individual and team activities
• Interpret and communicate overall organizational goals and apply them to team directives
• Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates
• Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows
• Identify operational shortcomings and devise strategies to enhance customer service and streamline operations
• Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency
• Lead, mentor, and develop team members, providing guidance, tools, skills training (including software platforms, carrier relations, customer service etiquette), and support to ensure high performance and professional growth
• Ensure the department adheres to state insurance regulations, licensing requirements, and industry best practices
• Oversee documentation, policy accuracy, and coverage/exclusions to reduce E&O risks

Qualifications

• Ideal candidate should possess a bachelor's degree from a college
• Five years of experience in customer service within the commercial insurance industry is preferred, but not required
• Holding a Michigan PC Insurance License is preferred
• Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360)
• Proven ability to build and lead a team

Compensation

$85,000 – $105,000 yearly