Insurance Customer Service Manager

Allied Insurance Managers; Rochester Hills (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Disability and Life Insurance

Paid Vacation & Holidays

401(k) Profit Sharing Plan

Career Advancement Opportunities

Higher compensation is negotiable

Job summary

Allied Insurance Managers invites a seasoned Insurance Customer Service Manager to lead a dedicated team delivering top-tier insurance solutions. You’ll drive client satisfaction, coach staff, and coordinate with cross-functional partners to streamline service delivery and improve outcomes.

Join a company with a longstanding presence since 1987, offering a comprehensive benefits package including medical, dental, vision, disability and life coverage, paid vacation, holidays, and a 401(k)

Qualifications

• Experience in leading and managing customer service teams, with a focus on driving performance and fostering a positive work environment.
• Ability to develop and implement customer satisfaction strategies that enhance client retention and loyalty.
• Proven track record of collaborating with cross-functional teams to improve service delivery and operational efficiency.
• Strong analytical skills to monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions.
• Excellent communication and interpersonal skills to effectively resolve complex customer inquiries and issues.
• Commitment to professional growth, with a history of providing coaching and feedback to team members.
• Up-to-date knowledge of industry trends and regulatory changes, ensuring compliance and informed decision-making processes.

Responsibilities

• Lead and inspire a team of customer service professionals to exceed client expectations and foster a culture of excellence.
• Develop and implement strategies to enhance customer satisfaction and retention, ensuring clients feel valued and supported.
• Collaborate with cross-functional teams to streamline processes and improve service delivery, driving efficiency and effectiveness.
• Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement actionable solutions.
• Provide guidance and support to team members, encouraging professional growth and development through regular coaching and feedback.
• Oversee the resolution of complex customer inquiries and issues, ensuring timely and satisfactory outcomes for all parties involved.
• Maintain up-to-date knowledge of industry trends and regulatory changes to ensure compliance and inform strategic decision-making processes.

Skills

Team leadership

Customer service strategy

Cross-functional

Analytical skills

Coaching & feedback

Excellent communication

Job description

About this position

Join us at Allied Insurance Managers Inc., where you'll lead a dedicated customer service team to deliver top-tier insurance solutions. Since 1987, we've been committed to providing businesses and individuals with the best in insurance and risk management, thanks to our broad network of partners. As an Insurance Customer Service Manager, you’ll harness your communication and problem-solving skills to drive client satisfaction and enhance team performance. This role is your chance to make a significant impact while shaping the future of our agency. We offer a supportive and dynamic work environment that values your growth and contribution. Enjoy a competitive salary and a comprehensive benefits package that includes medical, dental, and vision insurance, disability and life coverage, paid vacation and holidays, and a 401(k) profit-sharing plan. If you're ready to advance your career in the insurance industry and be part of a thriving team, we invite you to complete an assessment and take the next step with us. Let's build the future of insurance together.

Compensation:

$85,000 - $120,000 yearly

Responsibilities:

• Lead and inspire a team of customer service professionals to exceed client expectations and foster a culture of excellence.
• Develop and implement strategies to enhance customer satisfaction and retention, ensuring clients feel valued and supported.
• Collaborate with cross-functional teams to streamline processes and improve service delivery, driving efficiency and effectiveness.
• Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement actionable solutions.
• Provide guidance and support to team members, encouraging professional growth and development through regular coaching and feedback.
• Oversee the resolution of complex customer inquiries and issues, ensuring timely and satisfactory outcomes for all parties involved.
• Maintain up-to-date knowledge of industry trends and regulatory changes to ensure compliance and inform strategic decision-making processes.

Qualifications:

• Experience in leading and managing customer service teams, with a focus on driving performance and fostering a positive work environment.
• Ability to develop and implement customer satisfaction strategies that enhance client retention and loyalty.
• Proven track record of collaborating with cross-functional teams to improve service delivery and operational efficiency.
• Strong analytical skills to monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions.
• Excellent communication and interpersonal skills to effectively resolve complex customer inquiries and issues.
• Commitment to professional growth, with a history of providing coaching and feedback to team members.
• Up-to-date knowledge of industry trends and regulatory changes, ensuring compliance and informed decision-making processes.

About Company

Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future.

We also offer the following benefits:

• Medical, Dental & Vision Insurance Package
• Disability and Life Insurance Package
• Paid Vacation & Holidays
• 401(k) Profit Sharing Plan
• Career Advancement Opportunities
• Higher compensation is negotiable based on experience.

Applicants must complete an assessment to be considered.