Insurance Policy Advisor & Customer Advocate

Allied Insurance Managers Inc.; Rochester Hills (MI); On-site; USD 42,000 - 50,000; Full time

Job summary

Allied Insurance Managers Inc. is seeking a customer service representative for the insurance industry. The role involves providing excellent service to current policyholders, resolving billing issues, and making policy suggestions. Candidates should have prior customer service experience and strong communication skills.

The responsibilities include handling calls about policy concerns, managing customer complaints, and ensuring accurate documentation. Salary ranges from $42,000 to $50,000 annually.

Qualifications

• Must have a high school diploma or GED equivalent.
• Possesses basic knowledge of Microsoft Office applications and customer database systems.
• Previous customer service experience required.

Responsibilities

• Track marketing activities to respond to inquiries.
• Manage inbound calls related to policy concerns and customer complaints.
• Maintain a record of customer interactions.

Skills

Customer service experience

Strong communication skills

Active listening skills

Education

High school diploma or GED equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Allied Insurance Managers Inc. is seeking a customer service representative for the insurance industry. The role involves providing excellent service to current policyholders, resolving billing issues, and making policy suggestions. Candidates should have prior customer service experience and strong communication skills.

The responsibilities include handling calls about policy concerns, managing customer complaints, and ensuring accurate documentation. Salary ranges from $42,000 to $50,000 annually.