Insurance Customer Service Leader

Tibbs Insurance Agency; Spring (TX); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

PTO

Health Insurance

Cancer Policy

Hands-on Training

Team Environment

Job summary

Tibbs Insurance Agency in Spring, TX is seeking an experienced Insurance Customer Service Leader to guide and grow our customer service team. You will lead policy service, retention efforts, and proactive client engagement to expand coverage opportunities and improve satisfaction.

The role requires an active insurance license and 3–5 years of relevant experience. We offer competitive hourly pay, PTO, health insurance, and a team-focused, supportive culture that emphasizes growth and coaching.

Qualifications

• Active insurance license.
• 3–5 years of relevant experience.
• Self-motivated, reliable, and professional.
• Strong multitasking skills in a fast-paced setting.
• Team-oriented mindset.

Responsibilities

• Service and manage existing policies.
• Identify cross-sell opportunities.
• Maintain regular client contact to drive retention.
• Review policies and recommend additional coverage.
• Support overall customer satisfaction and account management.

Skills

Customer service

Leadership

Account management

Cross-selling

Job description

Job Description

Tibbs Insurance Agency opened in 2015 and has grown into a high-performing office built on positivity, teamwork, and purpose. We believe in bringing positive energy to work each day and leaving negativity at the door. Our leadership structure exists to support team members, and every team member’s voice matters. We operate at a high level, stay consistent, and pursue goals together while maintaining a supportive, drama-free culture that people genuinely enjoy being part of. Employees love our caring leadership, family-like atmosphere, and genuine coaching that helps them improve and succeed.

We are seeking an experienced Insurance Customer Service Leader to help with leading our customer service department, as well as service and retain our growing client base. This role is ideal for someone who has great leadership skills, thrives in a positive, team-driven environment and wants to contribute to a culture built on growth. .

• Base hourly pay of $25 to $40 based on experience
• Paid time off
• Health insurance
• Cancer policy coverage
• Hands-on training
• Professional, supportive team environment

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Hands on Training
• Cancer Policy Coverage

Responsibilities

• Service and manage existing policies
• Identify cross-sell opportunities
• Maintain regular client contact to drive retention
• Review policies and recommend additional coverage
• Support overall customer satisfaction and account management

Requirements

• Active insurance license
• 3 to 5 years of relevant experience
• Self-motivated, reliable, and professional
• Strong multitasking skills in a fast-paced setting
• Quick learner with a team-oriented mindset