Insurance Customer Service & Growth Specialist

Laura Feltner; Hazard (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Company Retirement Plan

Bonus based on performance

Paid time off

Signing bonus

Job summary

Laura Feltner - State Farm Agent in Hazard, KY seeks a Customer Service Representative to deliver exceptional service and support policyholders. You will answer inquiries, assist with policy changes, and coordinate with the agency team to meet community needs.

The role emphasizes outbound calls, sales opportunities, and contributing to a busy office focused on growth, rewards, and community service.

Qualifications

• Experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to meet weekly/monthly sales goals.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to generate sales opportunities/cold call.

Skills

Customer service

Communication

Multitasking

Sales oriented

Job description

Laura Feltner - State Farm Agent in Hazard, KY seeks a Customer Service Representative to deliver exceptional service and support policyholders. You will answer inquiries, assist with policy changes, and coordinate with the agency team to meet community needs.

The role emphasizes outbound calls, sales opportunities, and contributing to a busy office focused on growth, rewards, and community service.