Insurance Customer Service Specialist – Growth

Agent Hannah; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k)

401(k) matching

Bonus based on performance

Job summary

Hannah Hoskins State Farm is seeking a Customer Service Representative to join our Louisville team. This full-time role focuses on building relationships with customers and supporting daily agency operations.

You will manage customer accounts, assist with policy changes, process claims, and coordinate with underwriters. Bilingual Spanish is preferred, insurance experience a plus, and we offer health insurance, retirement benefits, and paid time off.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.
• Identifying gaps in coverage and presenting options to fill those gaps.

Skills

Strong organizational skills

Excellent customer service and沟通

Bilingual Spanish

Previous experience in insurance

Job description

Hannah Hoskins State Farm is seeking a Customer Service Representative to join our Louisville team. This full-time role focuses on building relationships with customers and supporting daily agency operations.

You will manage customer accounts, assist with policy changes, process claims, and coordinate with underwriters. Bilingual Spanish is preferred, insurance experience a plus, and we offer health insurance, retirement benefits, and paid time off.