Customer Service Representative - State Farm Agent Team Member

Laura Feltner; Hazard (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Company Retirement Plan

Bonus based on performance

Paid time off

Signing bonus

Job summary

Laura Feltner - State Farm Agent in Hazard, KY seeks a Customer Service Representative to deliver exceptional service and support policyholders. You will answer inquiries, assist with policy changes, and coordinate with the agency team to meet community needs.

The role emphasizes outbound calls, sales opportunities, and contributing to a busy office focused on growth, rewards, and community service.

Qualifications

• Experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to meet weekly/monthly sales goals.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to generate sales opportunities/cold call.

Skills

Customer service

Communication

Multitasking

Sales oriented

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Hazard - KY

• Company Retirement Plan
• Bonus based on performance
• Paid time off
• Signing bonus

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Laura Feltner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to generate sales opportunities/cold call.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

We're Hiring!

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. If you want to work in an environment that is fun, challenging, and rewarding, then Laura Feltner - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Hazard, Kentucky and Pikeville, Kentucky.

Please do not call office - we will contact you.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Can you work in a position with weekly/monthly sales goals? *

This position requires outbound calling including cold calls to potential customers. Can you do this? *

Are you currently licensed? *

What makes you unique? *

Referral code from a current employee If no code provided, add their name instead.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none