Insurance Customer Care Specialist (Bilingual)

Brianarends; Louisville (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Simple IRA with employer match

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Arends - State Farm Agent Team Member is seeking a Customer Service Representative to deliver exceptional client experiences and support growth of the agency in Kentucky. You will respond to inquiries, coordinate with team members, and anticipate community needs.

The role emphasizes problem-solving, empathy, and professionalism in handling policy issues, renewals, and endorsements, with opportunities for advancement.

Qualifications

• Bilingual Spanish preferred.
• Previous customer service experience preferred.
• Excellent communication skills, verbal and written.
• Ability to multitask in a fast-paced environment with accuracy and professionalism.
• Able to obtain Property & Casualty insurance license.

Responsibilities

• Resolve customer concerns and claims with timely, satisfactory resolutions.
• Process insurance claims, policy renewals, and endorsements with attention to detail.
• Assist customers with empathy while maintaining high satisfaction.

Skills

Bilingual Spanish

Customer service experience

Excellent communication

Multitasking in fast-paced environment

License readiness (P&C)

Job description

Brian Arends - State Farm Agent Team Member is seeking a Customer Service Representative to deliver exceptional client experiences and support growth of the agency in Kentucky. You will respond to inquiries, coordinate with team members, and anticipate community needs.

The role emphasizes problem-solving, empathy, and professionalism in handling policy issues, renewals, and endorsements, with opportunities for advancement.