Insurance Customer Relations Specialist - Growth Path

Sam Johnson - State Farm Agent; Zachary (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off (vacation and personal/sick days)

Opportunities for growth and advancement

Job summary

A local insurance agency in Zachary, LA is seeking a motivated Customer Relations Representative to provide exceptional customer service and grow the business. The ideal candidate will have excellent communication skills and relevant licenses. This position offers competitive compensation ranging from $30,000 to $40,000 annually, along with opportunities for growth and advancement.

Qualifications

• Self-motivated and detail-oriented individual needed.
• Requires strong written and verbal communication skills.
• Must be able to handle multiple tasks simultaneously.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries about insurance availability and policy changes.
• Assist with claim submissions and billing clarification.

Skills

Excellent interpersonal and communication skills

Self-motivated

Detail-oriented

Ability to learn computer functions

Ability to make presentations

Education

Current Property and Casualty license

Current Life and Health license

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Sam Johnson State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.